Diana S. Vásquez-Sotelo, Servicio de Pediatría, Unidad Médica de Alta Especialidad, Hospital de Gineco Obstetricia No. 4 Luis Castelazo Ayala, Instituto Mexicano del Seguro Social, Ciudad de México, México
Objective: To evaluate the effectiveness of alternative dispute resolution (ADR) in resolving doctor-patient conflicts. Material and methods: A systematic review of the literature (2001-2023) on the application of ADR in the healthcare field was conducted. Results: ADR proved to be an effective tool for resolving disputes more quickly and confidentially, preserving the doctor-patient relationship and improving the quality of care. Conclusions: ADR are positioned as a viable and beneficial alternative to traditional judicial processes, contributing to a more collaborative and satisfactory healthcare environment for all parties involved.
Keywords: Doctor. Patient. Relation. Conflict. Negotiating.